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Healthcare · Clinical and care · Hospital information system

Every department on one record, every charge on the bill

Registration, consultation, diagnostics, wards, ICU, theatre, pharmacy and billing on one database, one login and one rights model. Charges from the lab, radiology, theatre and bed-days post to the patient's bill automatically.

Illustration of the Nalam360 workflow

122modules in the catalogue
40in general availability
6departments posting charges to the bill
1database, login and rights model
The challenge

Where a large hospital's day leaks

Separate systems cost you every day: in data keyed twice, in services delivered but never billed, and in a group number built by hand.

Departments on separate systems

Each keeps its own patient and price master, so reports never agree.

Services delivered, never billed

Ward, ICU and theatre charges keyed again from slips, and lost when nobody does.

Several payers in one episode

TPA and cash on the same admission, and a claim assembled by hand.

Bills that change quietly

Discounts with no approver, and reversals with no trail.

A group number built by hand

Each unit and branch reports its own way, so the group figure is assembled by hand.

How it works

One record for the whole stay

Every record carries its hospital and branch. Lab, radiology, theatre procedures, bed-days and telemedicine post their charges to the bill once each, automatically.

  1. 01

    Registration

    One identity across the hospital's branches

  2. 02

    Consultation

    Specialty notes, orders, prescriptions

  3. 03

    Diagnostics

    Lab and radiology; results back to the doctor

  4. 04

    Admission and ward

    Bed, payer, transfer, nursing charts

  5. 05

    ICU and theatre

    Charted at the bedside

  6. 06

    Pharmacy and stores

    Dispensing, stock and procurement

  7. 07

    Final bill and claim

    Charges posted; claim settled against the UTR

What it does

Everything Nalam360 runs, day to day

Front office

  • Appointments, registration
  • OP billing
  • Queue management

Consultation

  • Clinical documentation and orders
  • Specialty modules from cardiology to panchakarma
  • Results back on the record

In-patient

  • Admission, beds, transfers
  • Nursing assessments and care plans
  • Discharge

ICU

  • Critical-care charting
  • Ventilator management and ICU scoring
  • Alerts at the bedside

Operation theatre

  • Surgery scheduling and allocation
  • Checklists and consent
  • Procedure charge posted to the admission bill

Diagnostics

  • Laboratory and radiology, charges posted automatically
  • Blood bank
  • Results on the record

Procurement and stores

  • Indent, PO, rate contract
  • Goods receipt
  • Pharmacy stock and dispensing

Billing and claims

  • Estimates, interim and final bills
  • Insurance claims: scrubbing, denials, appeals
  • Settlement tracked to the UTR

Dashboards and reports

  • A dashboard builder with templates and widgets
  • Department dashboards: lab, pharmacy, billing
  • Financial reports
Why Nalam360

What makes Nalam360 different

Charges reach the bill without retyping

Lab, radiology, theatre procedures, bed-days, telemedicine and panchakarma post their charges to the patient's bill automatically, once per source.

Claims followed to the money

Insurance and TPA claims with scrubbing, denials and appeals; each settlement is recorded against its UTR, alongside any cash on the same bill.

Every change on the record

An audit log of who did what, an audit of patient-record access, multi-factor sign-in and time-boxed emergency access.

Grow by switching on, not migrating

122 modules on one platform: start with what you need and switch more on as you grow. Every record already carries its hospital and branch.

Module catalogue

122 modules on one platform

A catalogue count, not a live list. Each module’s status is confirmed in writing at fit and gap.

Clinical and care 15

Patient registrationAppointmentsOut-patient departmentIn-patient departmentBed and wardNursingICUOperation theatreEmergency departmentAnaesthesiaDoctor managementClinical documentationExaminationClinical decision supportClinical research

Speciality modules 26

CardiologyNeurologyOncologyNephrologyDialysisTransplantGastroenterologyPulmonologyEndocrinologyDiabetologyRheumatologyHaematologyInfectious diseasesOrthopaedicsRehabilitationUrologyPaediatricsPerinatalIVF and fertilityOphthalmologyENTDermatologyDentalMental healthAyurvedic medicinePanchakarma
Told what ships

What Nalam360 does today — labelled honestly

Every capability is labelled Live, In delivery or Roadmap. Live is shown running in your demonstration.

Live

Ships today and can be shown running.

  • Queue management
  • Feedback and grievances
  • ICU charting
  • Multi-branch operation
  • Patient and doctor web portals
  • Automatic charge posting from six departments
Built, ready to enable

Switched on with your own registration.

  • ABDM / ABHA built — ready to enable once the hospital has its own ABDM registration
In delivery

Scheduled, never assumed or demonstrated.

  • PACS viewer
  • Lab analyser integration
  • Video tele-consultation
  • FHIR R4 data exchange
  • AI and clinical decision support
  • CRM, quality and asset management
Roadmap

Planned, never sold as ready.

  • Doctor digital directory
  • Ticketing system

122 is a catalogue count: general availability covers 40 modules, and the others are switched on per hospital after fit and gap. Each module's status is confirmed in writing. Need an In delivery item by a date? The date goes in your contract.

Editions

Three editions, one record

Enterprise adds every licensable module across a hospital group. Moving up switches modules on; every record stays. Your proposal sets out the edition that fits.

Basic

The hospital core

  • Patients, doctors, appointments and queue
  • OPD, IPD, beds and wards, medical records
  • Billing and reports

Premium

Specialist care and revenue

  • Everything in Standard
  • ICU, OT, anaesthesia, blood bank, telemedicine
  • Insurance and TPA, revenue cycle, accounts, quality
Going live

Departments go live in sequence, within 90 days

Days 1–15

Set up

Masters, tariff, roles, specialty forms

Days 16–40

Migrate

Patients, balances and stock, reconciled

Days 41–60

Front office

Appointments, registration, OP billing

Days 61–90

Clinical

Wards, ICU, theatre, lab, pharmacy — to the first clean month

A one-department pilot, measured before and after on unbilled charges and claims returned.

Service levels

Support and recovery, in writing

CommitmentStandard coverCritical cover · 24×7
Uptime99.5% per calendar month on our cloud99.5% per calendar month on our cloud
BackupsTwice a day, kept 30 daysEvery 4 hours, kept 30 days
Recovery point12 hours4 hours
Recovery time12 hours8 hours
Critical fault1 hour, 07:00–23:00 daily1 hour, round the clock
Other faultsHigh 4 business hours · medium 1 business day · low 3 business daysSame

Times are to first response. Uptime, backup and recovery terms are for our cloud; on your own servers they are agreed in the proposal. Your proposal sets out which cover applies.

Trust

Who sees what, and how it is protected

You stay in control of your data — on our cloud in India or on your own servers.

  • Each hospital isolated from every other
  • Every record carries its hospital and branch; the sign-in token carries the branch
  • Rights per module: create, read, update, delete, approve, export
  • Token-based sign-in on every API call; multi-factor sign-in
  • Activity log and approval history
  • Records ICD-coded and NABH-ready
  • Hosted in India on our cloud, or on your own servers
  • A 60-day export on exit, then a deletion certificate

No external security audit has been done, so we claim no ISO 27001 or NABH certification.

Where it fits

Which ClinexGen healthcare product fits

No in-patient beds

Casebook

Clinics and practices with no in-patient beds; a doctor-wise EMR.

View Casebook
Up to 100 beds

Nucleus

Clinics and hospitals up to 100 beds; out-patient and in-patient care on one record.

View Nucleus
Above 100 beds

Nalam360

Hospitals above 100 beds, and multi- and super-speciality hospitals with ICUs.

Laboratory

MediBridge LabCore

A laboratory run as its own business or network, with MediBridge Connect for analyzers.

View LabCore

Beds decide first. A hospital under 100 beds that runs ICUs and several super-specialities is assessed for Nalam360 at fit and gap. Moving up, patient records are migrated as part of the next product's go-live.

Next step

See Nalam360 on your own data

Bring your tariff and packages, your casesheet forms, your payer list and one month of in-patient bills.

Working session90 minutes, on your own data
Fit and gapOne page, yours to keep
14-day trialOn your own data
Your proposalEdition, modules and rollout plan
PilotOne department, measured
One partner, one support desk

Often paired with

Clinic and hospital, up to 100 beds

Nucleusby ClinexGen

For clinics with beds and hospitals up to 100 beds.

  • Front office and OP queue
  • Clinical record and MRD
  • In-patient, ICU and theatre
  • Pharmacy, lab and billing
Appointment to final bill on one record
Explore Nucleus
Laboratory information management

MediBridge LabCoreby ClinexGen

For diagnostic, hospital and reference labs, and lab networks.

  • 22 modules
  • Two-step sign-off
  • SHA-256 audit chain
  • Links to your HIS over HL7
Designed to support NABL / ISO 15189:2022
Explore LabCore
Live AI
Invoice sync

LedgerFlow AIby ClinexGen

For accounting practices and finance teams.

  • AI reads PDFs, scans and photos
  • 3-stage vendor matching
  • A person approves
  • Posted to TallyPrime
Reconciled with Tally · 7 outputs
Explore LedgerFlow AI
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